Return and Exchange Policy - kaalitra Jewels

Return & Exchange Policy

At Kaalitra Jewels, your satisfaction is our priority. Please read our Return, Exchange, and Shipping Policy carefully before placing your order.

Shipping & Delivery

Order Processing

Orders are generally processed within 1–2 business days after order confirmation.

Delivery Timeline

Standard delivery usually takes 5–7 business days, depending on your location.

Order Tracking

Once your order is shipped, you will receive a tracking ID via Email, SMS, or WhatsApp (where applicable) so you can easily track your shipment.

Delivery Delays

Although we strive to deliver every order on time, delays may occasionally occur due to weather conditions, public holidays, courier partner issues, or other unforeseen circumstances.

Important Information

Please ensure that your shipping address and contact details are accurate while placing your order. Kaalitra Jewels will not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7-Day Return & Exchange Policy

If you are not completely satisfied with your purchase, you may request a Return or Exchange within 7 days from the date of delivery.

Eligibility

To qualify for a Return or Exchange:

• The product must be unused and unworn.

• The product must be returned in its original condition.

• All original tags, packaging, certificates (if applicable), and accessories must be included.

• Products showing signs of use, physical damage after delivery, or missing original packaging will not be eligible.

• All Return and Exchange requests are subject to quality inspection and approval.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective, incorrect product, or an empty/tampered package, please contact us within 24 hours of delivery.

Please provide:

• Order ID

• Clear photos of the product and package

• A brief description of the issue

Requests made after 24 hours of delivery may not be accepted.

Exchange Process

After your exchange request is approved:

• Our support team will guide you through the exchange process.

• The returned product will undergo a quality inspection.

• Once approved, the replacement product will be shipped, subject to product availability.

Return & Refund Process

After we receive your returned product and it successfully passes our quality inspection, your refund will be initiated.

Refunds will be processed through the original payment method used while placing the order. The time required for the refund to reflect in your account may vary depending on your bank or payment provider.

Need Help?

For any questions regarding your order, Return, Exchange, or Refund, please contact our customer support team with your Order ID. We will be happy to assist you.